Refund Policy

Last updated: October 5, 2026

Our 30-day money-back guarantee

Every plan comes with a 30-day money-back guarantee, no questions asked. If you are not satisfied for any reason, you can ask for a full refund within 30 days of your order.

How to request a refund

Message us on WhatsApp at +44 7781 571766 or email [email protected]. Include the phone number or email address you used for the order and the words “I want my full refund”. You are welcome to tell us why, since it helps us improve, but you don’t have to.

Other cases where we refund in full

The service was not delivered within the promised time.
You paid twice for the same order.
We asked you to verify payment details and did not hear back within 7 days. The order is cancelled and refunded.
You paid less than the order amount and did not pay the balance within 7 days. The order is cancelled and refunded.

When a refund is not available

The 30-day guarantee period has ended.
The plan has already expired.

Channel availability

We do not provide Indian channels. Please do not subscribe if those are what you are looking for. Refund requests made only because Indian channels are missing are not covered by this policy.

How refunds are paid

Refunds go back to the original payment method. If that method cannot receive refunds, we will refund you through another available method agreed with you in the chat.

Processing time

We process refund requests within 3 business days. How long the money takes to appear depends on your bank or payment provider.

Free trial

The 24-hour free trial is free and needs no card, so there is nothing to refund.

No contract, no automatic renewal

You pay once for the length you choose. We never renew or charge you automatically.